AI Basics for Everyday Business Camp / Part 1: Getting Started with AI in Business: Tools & Techniques (TTAI2005)

Course Objectives

Learning Objectives

Working in an interactive learning environment, led by our engaging expert, you will:

• Explore AI's capabilities, learn how it can streamline their workflow, and how to use AI tools to improve efficiency and productivity.
• Master the ability to navigate and use AI tools such as ChatGPT and others, making your everyday work tasks a breeze.
• Learn how to securely handle and use AI tools, ensuring you're confident and competent while handling business data.
• Understand how to use AI in a variety of contexts, from customer service to project management, helping you solve a range of business challenges.
• Learn to apply AI tools to your everyday tasks, helping you automate and streamline your business operations.
• Develop a knack for using AI for efficient information analysis, helping you make data-driven decisions with ease and accuracy.
• Gain the ability to use AI for creative content and media creation, letting you design engaging presentations, reports, and more.
• Understand the practicalities of AI ethics and responsibilities, ensuring you are knowledgeable about respectful and fair AI practices in your business environment.

Course Prerequisites

Audience 

This introductory-level course is perfect for non-technical business professionals who are keen to leverage AI tools to boost their day-to-day productivity and efficiency with the use of innovative tools. Ideal attendees include business managers, project coordinators, customer service representatives, marketing professionals, and anyone else involved in individual or team-based business tasks and operations. If you're keen on exploring how AI can streamline your work processes and improve decision-making, this course would be a great fit.

Pre-Requisites

To ensure a smooth learning experience and maximize the benefits of attending this course, you should have the following prerequisite skills:

• Basic familiarity with using computer applications and digital tools in a professional setting, such as email clients, office suites, and project management tools.
• A general understanding of how businesses operate, including knowledge of your own business operations and processes.
• Comfortable navigating through digital platforms and tools.
• A problem-solving mindset, as the aim of many AI tools is to help solve business challenges in innovative ways.

Related Courses / Take Next:

The following is a small subset of AI for Business Users related courses. See the online catalog for a complete list of courses and learning paths.

• TTAI2005      AI Basics for Business Users Boot Camp / Part 1: Getting Started AI Tools & Techniques (2 days)
• TTAI2006      AI for Business Users Boot Camp / Part 2: Working with Cutting Edge AI Apps (3 days)
• TTAI2009      QuickStart to Using Azure OpenAI Basics for Business Users (1 day, Overview)
• TTAI2321      QuickStart to Prompt Engineering for Everyday Business Users (1 day)
• TTAI2020       Beyond ChatGPT! AutoGPT in Action: Artificial General Intelligence (AGI) Basics for Business Users (2 days)
• TTML5500      Understanding AI & Machine Learning / Overview (1 day; lecture / demo)
• TTAI2101      Implementing AI in Business: Stakeholder Strategies for the Modern Data Enterprise (1 day; lecture / demo)
• TTAI2102      Understanding, Harnessing & Applying Generative AI for Decision Makers and Architects (1 day)
• TTAI2105      Hands-on AI / AIOps for Business Innovators: Unlock the Power of Intelligent Automation (Non-Technical Users) (2 days)
• TTAI2130      Exploring AI Operations: Strategies for Testing and Deploying Intelligent Systems for Success (2 days)
• TTML5002    Exploring AI & Machine Learning for the Enterprise / Hands-on Overview (2 days, light-hands-on)

Next Steps / Follow-on Courses: We offer a wide variety of follow-on courses and learning paths for Generative AI, AI for Business, GPT, Applied AI, Azure OpenAI, Google BARD, AI for developers, testers, data analytics, machine learning, deep learning, programming, intelligent automation and many other related topics.  Please see our catalog for the current AI & Machine Learning Courses, Learning Journeys & Skills Roadmaps, list courses and programs.

Course Agenda

Day 1

1. Explore AI in Today's Business World

• Gain an understanding of AI's role and potential in business operations
• The basics of AI
• Different kinds of AI
• Real-world applications of AI in business
• Pros and cons of using AI in business
• Potential benefits and risks of AI in business
• The impact of AI on the modern business landscape

2. Meet Your New AI Friends: ChatGPT and Bard

• Get to know common user-friendly AI tools for business
• Introduction to ChatGPT
• Introduction to Bard
• Comparing AI tools: ChatGPT and Bard
• Matching the right AI tool to your business needs
• Lab: Exploring ChatGPT and Bard in action

3. The ABCs of Prompt Engineering: AI Conversations for Beginners

• Gain a foundational understanding of prompt engineering to effectively communicate with AI.
• Basics of conversational AI
• Understanding the strengths, weaknesses and limitations of AI in communications
• Unpacking the concept of prompt engineering
• Basic principles of successful prompt engineering
• Importance of context and specificity in prompts
• Practice in refining prompts for better AI responses
• Understanding common pitfalls in prompt engineering
• Top tips and best practices for communicating with AI tools
• Lab: Crafting and refining prompts in a guided session with ChatGPT

Day 2

4. Powering Your Business with AI

• Learn how AI tools can enhance day-to-day business tasks
• AI in data analysis
• AI in customer service
• AI for improving team collaboration
• AI for project management
• Lab: Using GPT for customer service simulation

5. Work Smarter, Not Harder: Boost Your Productivity with AI 

• Identify ways AI can boost productivity and efficiency in business
• AI for personal productivity
• AI for team productivity
• Integrating AI tools with existing business software
• Best practices for boosting productivity with AI
• Lab: Using AI for personal productivity task

6. AI Tools for Informed Decision Making 

• Explore how AI tools can aid in business decisions
• AI for business intelligence
• AI for market research
• AI for risk assessment
• AI for resource allocation
• Lab: Utilizing AI in decision-making 

7. Staying Safe and Smart with AI Tools at Work

• Introduction to data security and AI
• Understand essential security considerations and best practices for using AI tools at work safely and effectively.
• Permissions and access controls with AI tools
• Considerations when sharing sensitive work data with AI
• Understanding your organization's AI policies
• Safe habits when using AI tools
• Proactive steps to ensure your AI tool usage remains secure
• Ensuring data privacy when working with AI
• Activity: Review and discuss common scenarios involving AI tool usage at work, and identify how to navigate these scenarios securely and in compliance with company policies

8. The Ethics and Responsibility of AI

• Understand the ethical considerations and responsibilities of using AI in business
• Privacy and data security in AI
• Identifying and avoiding biases in AI
• Legal considerations when using AI
• Promoting responsible use of AI

Optional Content:  Upon Request for Private / Dedicated Courses

Today’s AI Toolbox for Everyday Business Users 

NOTE: This session is frequently updated with new tools as they become available and stable in the market. Tools below are subject to change. Please contact us for details or to request specific tools, or for applications of these tools for specific roles or industries.

• What’s new today in the AI Tool Stack?
• Exploring popular AI tools for personal productivity
• Navigating AI tools for collaboration
• AI for customer service: Chatbots and virtual assistants
• AI for project management
• Getting Creative with the latest AI tools: Creating videos, images, presentations, elevated writing
• Activity / Lab: Experiment with integrating AI tools into daily tasks

Course Materials

Setup Made Simple! Learning Experience Platform (LXP)

All applicable course software, digital courseware files or course notes, labs, data sets and solutions, live coaching support channels and rich extended learning and post training resources are provided for you in our “easy access, no install required” online Learning Experience Platform (LXP), remote lab and content environment. Access periods vary by course. We’ll collaborate with you to ensure your team is set up and ready to go well in advance of the class. Please inquire about set up details and options for your specific course of interest.